How do I return an item?

RETURNS:

JP Crickets accepts returns for full purchase refund. The following conditions must be met:

  • All shoes must be returned in pristine, unused condition, without damage or visible wear. The product must be considered resalable in order to be refunded in full, within 14 days of order.
  • Shipping/Handling Fees are not refundable.
  • Items must be returned in their original packaging, including the box, with your billing receipt.
  • Refunds are made to the same card of the original purchase.
  • While we strive to have refunds processed within three days of receipt, Credit Card processing may take up to one full billing cycle.
Please ship your RETURN to (we suggest shipping with a tracking option):

JP Crickets
RETURNS
3520 Piedmont Rd NE
Suite 360

Atlanta, GA 30305



EXCHANGES:

We happily process EXCHANGES. We will exchange a shoe for a different size ONCE with NO CHARGE under the following conditions.

  • One time exchange for the same shoe, but a different size is done free of charge, however this sale is now considered the FINAL SALE.
  • If you need to exchange for a different size or due to a defective or damaged product, PLEASE EMAIL us immediately at TheCricket@jpcrickets.com so we may promptly reserve a new shoe to fulfill your order promptly.
  • Items must be returned in their original packaging, including the box, with your billing receipt.
  • We will do our very best to turn around all exchanges within the same day of receipt, to two days of receipt at the very latest.

Please ship your EXCHANGE to (we suggest shipping with a tracking option):

JP Crickets
EXCHANGE
3520 Piedmont Rd NE
Suite 360
Atlanta, GA 30305